phwin Privacy Policy for Filipino Players

When you register and use phwin, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address, which are required during the account registration process. We also collect financial information such as your preferred payment method details and transaction history in Philippine pesos, which is needed to process deposits and withdrawals securely. During identity verification, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or national ID, to confirm your identity and age eligibility. When you use the phwin platform — whether on mobile or desktop — we automatically collect technical data including your IP address, device type, browser version, and session activity logs for security and fraud prevention purposes. We may also collect information you provide when you contact our support team, respond to surveys, or participate in promotions. All data collection is limited to what is genuinely necessary for the operation of the platform and the protection of our players.

The personal information we collect is used primarily to create and manage your phwin account, process financial transactions in Philippine pesos, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies — these communications are essential and cannot be opted out of while your account is active. Where you have given your consent, we may also use your contact information to send you promotional offers, bonus announcements, and news about upcoming events on the platform. Your technical and behavioural data is used to monitor platform security, detect suspicious activity, prevent fraud, and ensure that our services remain fair and reliable for all Filipino players. We use identity and age verification data solely to confirm that you meet the eligibility requirements to use phwin, and this data is not used for any other purpose. Aggregated and anonymised data — which cannot be used to identify you personally — may be used for internal analytics to improve platform performance and user experience. We do not use your personal data to make automated decisions that produce significant legal effects without human review.

phwin does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — your data is not a product. We do, however, share limited personal data with trusted third-party service providers who assist us in operating the platform, including payment processors that handle PHP transactions, identity verification partners, and technology infrastructure providers. These third parties are contractually bound to handle your data only for the specific purpose for which it was shared and in accordance with applicable data protection standards. We may also disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of phwin or its players. In the event that phwin undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with any third party based outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable Philippine law. If you have questions about specific third parties we work with, you may contact our support team for further information.

phwin retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine regulations governing online gaming and financial record-keeping. Transaction records and identity verification documents are retained for the minimum period required by law, after which they are securely deleted or anonymised. All personal data stored by phwin is protected using industry-standard security measures, including encrypted databases, secure server environments, and strict access controls that limit who within our organisation can view your information. We conduct regular security reviews and vulnerability assessments to ensure that our data storage practices remain robust against emerging threats. In the event of a data breach that is likely to affect your personal information, phwin will notify you and the relevant Philippine data protection authority within the timeframes required by law. You are also responsible for maintaining the security of your own account by keeping your login credentials confidential and not sharing them with anyone. If you believe your account has been compromised, please contact our support team immediately so we can take protective action.

As a Filipino player using phwin, you have specific rights over your personal data under applicable Philippine data protection legislation, and we are committed to honouring those rights in a timely and transparent manner. You have the right to access the personal information we hold about you and to request a copy of that data in a commonly used format. You may also request that we correct any inaccurate or incomplete personal information associated with your account, and we will action such requests promptly. If you wish to have your personal data deleted, you may submit a request to our support team, subject to any legal retention obligations that require us to keep certain records for a specified period. You have the right to object to or restrict certain types of data processing, including the use of your data for direct marketing purposes, and you may withdraw any previously given consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. If you believe that phwin has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant Philippine data protection authority. To exercise any of these rights, please reach out to our support team using the contact details provided in the footer of this page.

phwin uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to improve your overall experience as a Filipino player. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as account login and secure transactions. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience that is central to the phwin offering. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies may affect certain features of the platform. We do not use cookies to track your activity across unrelated third-party websites, and we do not share cookie-derived data with advertisers. Any data collected through cookies is handled in accordance with the same data protection standards described throughout this Privacy Policy. If you have questions about specific cookies used on the phwin platform, our support team can provide further details.